Refund policy
This Tuner Depot Return and Refund Policy explains the rules for custom tuning and diesel performance parts purchased from us. Please review it before placing your order.
Final Sale Items
The following items are final sale. We cannot accept returns, exchanges, or refunds on them:
- All custom tuning, including tuning purchased on its own or a tuning device purchased with custom tuning.
- Exhausts
- Race pipes
- Turbochargers
- EGR kits
Please double-check your order before placing it to make sure you have selected the correct parts for your vehicle.
Return Eligibility
We only accept returns for items that are faulty because of a manufacturing defect. We cannot accept returns for any other reason, including wrong orders or a change of mind.
How to Start a Return
If you think an item is defective, the fastest way to start is to use the contact link below and send us proof of the fault. You can also reach Tuner Depot by phone at 1-866-401-6313 or by email at hello@tunerdepot.com. We'll review your proof of the fault first. If your return is approved, we'll issue a Return Merchandise Authorization (RMA) number. We cannot process any return without a valid RMA number.
Return Authorization and RMA Requirements
Every return must be approved in advance. To return an item, you need both a valid RMA number and the prepaid return label we provide. Any item sent back without these will not be accepted or processed.
Do not return an item by refusing delivery or by using your own shipping method. If you do, we cannot accept the return or give you a refund or exchange.
To make sure your return goes through, always use your RMA number and the prepaid return label from us.
If you are unsure whether an item is eligible for return or need help getting RMA approval, contact Tuner Depot before sending the item back.