Refund policy

Items Eligible for Return

These items can be returned within 30 days of the purchase date, provided they are unopened, unused, and in their original packaging:

• Tuning devices – for example, an unopened/unused Mini Maxx V1/V2 or blank EFI Live Device

• Cables and device accessories – for example, an unopened/unused switch, bypass cable, universal pyrometer & docking station

Final Sale / Non-Refundable Items

The following items are final sale and cannot be returned:

• Custom tuning – including additional tune files purchased separately or custom tuning purchased with a device

• Exhausts and race pipes – this also includes downpipes purchased separately from an exhaust or race pipe

• EGR kits

Manufacturer Warranty

All items we sell include a 90-day manufacturer warranty.

If an item is being returned due to a manufacturer defect, it may be returned for a full refund, exchange, or replacement with a similar item of equal or lesser value.

For eligible items being returned for any other reason, the same options apply: full refund, exchange, or replacement with a similar item of equal or lesser value, provided the item meets the return requirements above.

Return Process 

All returns must be approved by our team before being sent back. We will provide a valid RMA number and prepaid return label for the return. The refund processing time is 5-10 business days.

Please do not send any items back without an approved RMA and the return label provided by us, as returns sent without these will not be accepted or processed.

How to Start a Return

If you think an item is defective, the fastest way to start is to use the contact link below and send us proof of the fault. You can also reach Tuner Depot by phone at 1-866-401-6313 or by email at hello@tunerdepot.com. We'll review your proof of the fault first. If your return is approved, we'll issue a Return Merchandise Authorization (RMA) number. We cannot process any return without a valid RMA number.